Order Processing

Orders are processed and prepared for shipping within 1–2 business days. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Free Standard Shipping

We offer free standard international shipping on all orders to destinations supported at checkout.

Estimated Delivery Time

After dispatch, delivery usually takes 6–10 business days, depending on your location. Delivery estimates may vary during peak periods, public holidays, severe weather, customs processing, or unexpected carrier delays.

Tracking Your Order

Your shipping confirmation email will include a tracking link. Tracking may require a short time to update after the carrier receives the package.

Multiple Packages

Orders containing multiple products may occasionally arrive in separate packages when items are fulfilled from different locations. When applicable, tracking information will be provided for each shipment.

Delivery Issues

If your tracking has not updated for several days or the estimated delivery period has passed, contact support@smashpriceshop.com with your order number. We will investigate the shipment with the carrier and help find an appropriate solution.

Delivery Address

Please check your delivery address carefully before completing checkout. Address changes cannot be guaranteed after an order has been placed.

Return and Refund Policy

At Smash Price Shop, we strive for customer satisfaction. If you're not entirely happy with your purchase, we offer a 14-day return policy.

Returns:

You have 14 days after receiving your item to request a return.

Eligibility for Returns:

·       The item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.

·       You’ll need to provide a receipt or proof of purchase.

How to Start a Return:

·       Contact us at support@smashpriceshop.com to request a return. We’ll send you a return shipping label and instructions on how and where to send your package.

·       Items returned without prior return authorization will not be accepted.

For any return inquiries, contact us at support@smashpriceshop.com.

Damages and Issues:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and resolve it promptly.

Exceptions / Non-returnable Items:

Certain types of items cannot be returned, including:

·       Perishable goods (such as food, flowers, or plants)

·       Custom products (such as personalized items or special orders)

·       Personal care goods (such as beauty products)

·       Hazardous materials, flammable liquids, or gases

Non-returnable items also include:

·       Sale items

·       Gift cards

Please contact us if you have any questions about your specific item’s eligibility for return.

Exchanges:

The quickest way to get the item you want is to return the item you have. Once your return is accepted, make a new purchase for the replacement item.

European Union 14-Day Cooling Off Period:

For customers in the European Union, you have the right to cancel or return your order within 14 days without providing a reason. Items must be in the same condition that you received them: unworn, unused, with tags, and in the original packaging. Proof of purchase is also required.

Refunds:

We will notify you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at
support@smashpriceshop.com.

.

________________________________________________________