Yes. All products sold by Smash Price Shop are new unless a product page explicitly states otherwise.
What brands are sold at Smash Price Shop?
Smash Price Shop offers women’s bags, travel accessories, organizers, wallets, and related accessories from multiple independent brands. The brand name for each item, where applicable, is displayed on its product page.
Do you have a physical retail store?
Smash Price Shop is an online store based in Bensheim, Germany. We do not currently operate a physical retail location or offer local pickup.
Do you offer bulk or wholesale orders?
We do not currently operate a dedicated wholesale program. For a larger quantity request, contact [support@smashpriceshop.com](mailto:support@smashpriceshop.com) before ordering, and we will review availability individually.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard and American Express, as well as PayPal. Additional secure payment options such as Shop Pay, Apple Pay or Google Pay may appear at checkout depending on your device and location.
Do you offer discounts or promotions?
We offer selected promotions and discount codes from time to time. Subscribe to our newsletter or follow Smash Price Shop on social media to learn about current offers and new arrivals.
What should I do if I receive a damaged or incorrect item?
Please contact [support@smashpriceshop.com](mailto:support@smashpriceshop.com) immediately with your order number and clear photos of the item and packaging. We will review the issue promptly and arrange an appropriate replacement or refund.
Do you offer free shipping?
Yes, we offer free standard international shipping. Any available shipping options and delivery information are shown at checkout.
Do you ship internationally?
Yes, we ship to selected international destinations. Enter your delivery address at checkout to confirm whether shipping is currently available to your country.
How long will it take to receive my order?
Orders are processed within 1–2 business days. After dispatch, delivery usually takes 6–10 business days depending on your location, and tracking information is emailed as soon as your order ships.
Do you offer express shipping?
We currently offer standard shipping only. Orders are processed within 1–2 business days, followed by an estimated delivery time of 6–10 business days.
How can I track my order?
Once your order ships, we will email you a tracking link. You can also follow your shipment through the Track Your Order page or your customer account.
What happens if my package is lost in transit?
If your tracking has not updated for several days or the estimated delivery period has passed, contact [support@smashpriceshop.com](mailto:support@smashpriceshop.com). We will investigate the shipment with the carrier and provide an appropriate solution once its status is confirmed.
What should I do if I forgot to apply a discount code?
Discount codes should be entered before completing checkout and normally cannot be applied after an order is placed. You may contact [support@smashpriceshop.com](mailto:support@smashpriceshop.com) promptly, but adjustments cannot be guaranteed.
What is your return policy?
You may request a return within 14 days of receiving your order. Items must be unused, unworn, with their tags and original packaging; contact [support@smashpriceshop.com](mailto:support@smashpriceshop.com) before returning anything to receive authorization and instructions.
When will I receive my refund?
After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days, although your bank may require additional processing time.
How can I contact customer service?
Contact us at support@smashpriceshop.com or use our contact form. Our support team aims to reply within 6 hours.
